Delivery & Returns

Shipping  

Shipping Fee

Shipping fee

Actual shipping fee calculated and charged at checkout

Free Shipping on all Jeans or orders over 150 USD

Shipping Details

We currently ship to the following locations. All relevant import duties and other taxes are calculated during checkout. Customers do not need to pay any additional taxes to third parties.

Location Delivery time Courier Remark
Australia
Argentina
Azerbaijan
Bahrain
Bangladesh
Brazil
Cambodia
Chile
Colombia
Ghana
India
Indonesia
Israel
Jordan
Kazakhstan
Kuwait
Mexico
Mongolia
Morocco
New Zealand
Nigeria
Oman
Pakistan
Peru
Philippines
Qatar
Saudi Arabia
South Africa
Sri Lanka
Thailand
United Arab Emirates
Vietnam 		5-10 Working days FedEx All relevant import duties and other taxes are calculated during checkout
Russia
Ukraine 		Temporarily suspended

Delivery Terms

Shipment is dispatched from Monday to Friday (except Public Holidays). Orders placed after Friday 1 am UTC, Saturday and Sunday will be processed on Monday morning. We will declare the exact value of the order(s) purchased as per invoice. The delivery timeline is provided as reference only, it may be delay due to the customs clearance procedures.


If the order cannot reach the customer’s delivery address due to wrong information provided by customers, it will be returned back to Hong Kong under possible resolutions. All expenses incurring due to this will be deducted from the refund, if any.  

Return Policy

All items undergo comprehensive quality control and are checked for faults and damage before they are sent to customers.

You can simply return any item within 14 days after you received the parcel for a refund (For the order with original price only). Returned items must comply with our returns policy:

  • Items must be returned in their original packaging and in their original condition with the identification tag still attached to the products with the disposable seal
  • Used items cannot be returned for refund or gift card unless due to manufacturing defect.
  • No returns or exchanges can be made on socks, underwear and mask due to hygiene issue.
  • No returns or exchanges can be made on special items e.g BESPOKE, crossover item, lighter, figure, skateboard
  • On-Sale and Discounted items are non-refundable
  • Order with free gift is non-refundable

The late returned item and the item which cannot fulfilled above condition will be returned back to customer’s address.

To make sure our returns remain sustainable for us and for the environment, we might investigate and take action if  we notice any unusual return pattern.

Refund

  • The refund will be completed within 14  working days after the return item is received. 
  • The refund will be done in original payment method (Please be aware that differences in currency fluctuations and exchange rate will not be refunded.)
  • The shipping costs and fees you have paid for the order of the purchased products will not be refunded.

Exchange Policy

You can simply return any item within 14 days after you received the parcel for an exchange. Exchange items must comply with our policy:

  • Exchange can only be facilitated for a different size of the same style. Please be aware the request size is subject to availability. Should the requested item not be available to fulfill your exchange, a refund will be issued to the original form of payment.
  • One product can only be exchanged once.
  • Items must be returned in their original packaging and in their original condition with the identification tag still attached to the products with the disposable seal.
  • Used items cannot be exchange unless due to manufacturing defect.
  • No exchanges can be made on socks, underwear due to hygiene issue.
  • No exchanges can be made on special items e.g. BESPOKE, Lighters, figures, skateboards etc. Evisu reserves the final right to interpret the terms and conditions herein.

 Return Procedure

  • Contact us at CS@evisu.com to request the return.
  • Please write your order number inside & outside the parcel and send it back to us within 14 days to our address as follow: (Customer need to bear the return shipping fee and any cost incurred)

EVISU Group Limited
1st Floor, International Industrial Building,
No.175 Hoi Bun Road,
Kwun Tong,
Hong Kong

  • Email us your tracking no. and name of the courier service company as soon as you’ve proceeded with the return. This will help us processing your refund faster.
  • It is advisable that you insure the returned items as the onus is on you to take reasonable care of the goods and you will be liable if they are damaged or lost before they arrive at our warehouse. The products may be returned by dispatching the package through a shipping agent of your choice. We also recommend that you use a secure, trackable means to return your order to us and that you retain proof of sending, in case of a dispute.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, please send email to cs@evisu.com with the photo of the faulty goods, our customer service team will further assist you.

Please do not remove identification tag and the disposable seal when you return the faulty item.